Description : Customer Care Associate. Company : Redspher. Location : Piaseczno, mazowieckie
Job Responsibilities:
- Coordinate the customer order fulfillment process by identifying, recording and maintaining all appropriate customer, product and delivery information.
- Make tailor-made solutions towards existing and prospect customers by proposing solutions, taking quality and pricing into account.
- Organize shipments from A-Z and ensure a high level of quality at the best price.
- Strict implementation of the customer process.
- Manage and coordinate activities of drivers and suppliers.
- Service follow-up by indicating possible anomalies that may occur during the transport and finding the best way to solve or limit the consequences.
- Be an entrepreneur and communicate to the Branch Manager strategies to improve the quality of our service.
Competencies:
Excellent communication skills with a customer-oriented approach
Accurate and focused, strong communicative capabilities
Team player
Operational
Customer-oriented
Flexibility
Stress-resistant
“Helicopter view”
Cost-conscious and persuasiveness
Skills:
Knowledge of transportation means and all administrative processes good selling techniques
Fluent with a new digital approach
Condition of employment:
Higher vocational education level
2-3 years of experience in the field of customer service, transport or logistics is a plus
Excellent language skills both verbal and in writing in English and Polish is mandatory
